We at cabin service are here to assist you in your accommodation at Idre Fjäll. Below, we have compiled the most common questions about troubleshooting in our cabins. Start with the specific room where you need help and see if you find answers to your question there. Need further assistance? Do not hesitate to contact us – we are here to help you!
Please note that charging an electric car must only be done at designated charging stations. If your accommodation does not have its own charging station, we recommend using the public charging stations located around the mountain, which are marked on the area map. It is not allowed to charge electric cars in the engine heater outlets, and it is strictly forbidden to charge via wall outlets inside the accommodation. Any violations will be documented and charged a fee of 2,000 SEK per violation.
As a guest, you are responsible for snow shoveling outside your accommodation during your stay.
If you experience difficulties closing or locking the door, this may be due to ice and snow buildup between the threshold and the exterior door. Please ensure to keep the area outside the door clear during snowfall to avoid problems.
If the power monitor in the entrance is flashing red, it does not indicate any issues in the cabin. It is normal for it to flash red as part of its design.
In accommodations 300 - 406, there is a box for electric water shut-off in the entrance. Look for this box and its on/off markings to address any issues with water supply.
When adjusting the thermostat settings for underfloor heating, it may take up to 48 hours before the full effect is felt. Be careful not to turn the thermostat too high or too low, and make sure to give it some time to adjust.
If you are not receiving any channels on the TV, please perform a channel search. Note that some TVs require a specific code to initiate a search, and this code is usually 0253.
If you are experiencing wifi connection issues, follow the steps below to connect.
Wifi connection instructions will be provided shortly!
If you are having difficulty igniting the fireplace, check that the damper is open. Also, try opening a window to provide the fire with more oxygen. Weather conditions can affect combustion, so try lighting a piece of paper to ensure good airflow and avoid indoor smoke.
If the dishwasher is not working, first check that the water supply is turned on. If the problem persists, please contact cabin service for further assistance.
If the stove is not working, please check if the child lock on the stove is activated.
If the refrigerator is not cold enough, this may be due to the accommodation being cleaned during the day or being filled with many items that were not already chilled. Give it a few hours to stabilize the temperature. Also, consider spreading out the items in the fridge to improve air circulation and thus lower the temperature more quickly.
If the drying cabinet is blinking and not starting, the overheat protection may need to be reset. Follow the instructions below for assistance. Avoid overloading the drying cabinet to ensure good circulation.
Instructions for resetting the overheat protection will be provided shortly!
If the sauna does not start, follow the instructions below for assistance. If the problem persists, please contact cabin service for assistance.
Instructions for starting the sauna will be provided shortly!
Refer to the area map for your nearest recycling station.
Refer to the area map for your nearest laundry room.
For a quicker resolution to minor issues like broken light bulbs or missing utensils, visit the cabin service pickup point yourself. You can find the cabin service location on the area map.
For other inquiries such as departure cleaning or forgotten items, please contact us at cabin service.
For emergencies requiring police, fire, or ambulance services, always contact 112 directly.
Phone +46 253-413 14
After-hours phone +4670-532 19 63
We always address issues as quickly as possible, but especially on Saturdays and Sundays, we have many guests to assist. We ask for your understanding that there may be some waiting time. Please check if answers to your questions are available in the guide above. We assist all guests in order and will get to you as soon as possible.
